At Steplix, we are committed to delivering your orders as quickly as possible while keeping you informed every step of the way.
1. Order Processing Times
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All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after you receive your order confirmation email.
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You will receive a second notification email once your order has been shipped.
2. Shipping Rates & Delivery Times
| Shipping Method | Rate | Estimated Delivery Time |
|---|---|---|
| Standard Shipping | €3.91 | 7 – 10 business days |
⏳ Note: Delivery delays may occur due to high demand or temporary logistical constraints.
3. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
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Please allow up to 48 hours for tracking information to become available.
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If you have not received your order within 15 days after shipping confirmation, contact us at support@steplix.shop with your name and order number so we can investigate.
👉 Track your order here [Insert tracking link].
4. Shipping to P.O. Boxes
Please note that some carriers may not deliver to P.O. Boxes. If this applies to your shipment, we will contact you to arrange an alternative delivery method.
5. Returns, Exchanges & Refunds
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We accept returns within 90 days of delivery, provided the item is unused and in its original condition.
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Approved returns will receive a full refund (excluding return shipping costs).
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If your order arrives damaged, please email us at support@steplix.shop with your order number and photos of the damaged item. We will review your request on a case-by-case basis to provide a satisfactory solution.
📄 View our full [Return Policy](Insert link).
6. Contact Us
Address: Preston Road, Inskip, Preston, PR4 0TT, UK
Phone: +1 (915) 505-9211
Email: Contact@steplix.shop